FAQs and Product Questions for Magento 2
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View MoreMagento 2 FAQ and Product Questions Extension facilitate customers to ask questions and answers about products and services. Let them receive the answers to their queries instantly with knowledge-based Magento 2 Product Questions and Answers Extension.
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Marketplace Approved
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graphQL Compatible
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Hyvä Compatible
- Magento Version Compatibility
- Magento Open Source: 2.4.7.x - 2.4.9.x
- Adobe Commerce (EE): 2.4.7.x - 2.4.9.x
- Adobe Commerce Cloud (ECE): 2.4.7.x - 2.4.9.x
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Your Magento Edition
- Update and support prolongation -
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Pay $179 Now for the first year.
Next year onwards $129 per year to receive updates and support.
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- No Auto-debit setup
- Transparent Policy & No Hidden Fees
- Lifetime Access to Original Source Code
- 1 Year Access to Free Technical Support
- 1 Year Access to Free Compatibility and Feature Updates
- 30 Day Money Back*
Feature Highlights
- Multiple layout options for FAQ category page
- Custom-made user interface
- Most frequently asked questions’ block on generic FAQ page
- Social media sharing link and author information on question detail page
- Create dedicated pages for each category of generic FAQ
- Create a tab of FAQ on each product page
- Search the FAQ using content, tag or keywords
- Different visual effects and icon for each question
Key Features & Screenshots
Flexible Layout Options for FAQ Category Pages
Highlight Popular Questions with a Most Frequently Asked Questions Block
Enhance Sharing and Credibility with Social Media Links and Author Information
Dedicated Pages for Each FAQ Category
Integrated Product-Specific FAQ Tabs
Accessible FAQ Pages
Looking for real-life storefront users?
Find out our real storefront users here and see how this extension has improved their website capabilities.
Overview Of Magento 2 FAQ And Product Questions Extension
Magento 2 Product Questions and FAQ extension closes the information gap that customers would find on the product page by allowing them to search the answers from FAQ using keywords or tags. Hence FAQ block on every product page helps in creating comprehensive knowledge-base for users. With Product Questions & FAQ for Magento 2, admin can customize the look and feel of the FAQ section using different custom options and animation effects. Various notifications for admin and customers help them maintain a long-lasting relationship which in turn increases customer satisfaction.
Customers ask questions only when they want to purchase or already purchased the product. So, you can ensure that the product is the perfect fit for them right on the product page by integrating MageDelight’s Magento 2 Product Questions Module.
Benefits Of Magento 2 Product Questions and Answers Extension
- Customers get complete information on the product page about the product & Service
- SEO optimized FAQ pages improve the traffic volume
- User-friendly layout holds the customers' attention
- Animation effect adds an extra layer to FAQ to hold customer attention
- Uplift the conversion rate and revenue
- Save time and efforts of the ecommerce store support team
For Admin
- Create and manage unlimited FAQ categories
- Add/Assign relevant questions to various FAQ categories
- auto index newly added questions to add them in auto suggestions search result
- Enable/Disable generic FAQ and product FAQ blocks
- Get email notifications when customers submit the questions
- Manage customers' questions (answer them in person or display on FAQ wall or ignore them)
- Assign customer groups to access particular category
- Allow guest customers to access FAQ blocks
- Select generic FAQ layout from multiple options
- Apply animation effects on answers
- Select icon class to display icon with questions
- Customize FAQ blocks with font, font size, font color, background color, background active
- Customize question title border with color, width and radius
- Create SEO-friendly links for the general FAQ page or separate FAQs page
- Easy to install, configure and upgrade the module
- Compatible with Magento 2 store
- Offer support to all the browsers
For Customer
- Access generic FAQ and dedicated FAQ of each product
- Submit the questions on product page easily
- View categorized generic FAQ
- View Q&A tab on every product page
- Search FAQs based on categories
- Directly search questions and answers with content or keyword or tags
- Expand answer with a single click
- Share questions and answers on social media with ease
How Product Questions and FAQ Extension for Magento 2 is Beneficial for you?
There are a lot of questions that a customer has while purchasing from an online store. A facility to ask questions about products and services is like a luxury for customers and is also a great way for store owners to communicate with customers.
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With MageDelight Product FAQ Magento 2 Extension, store owners can let their customers receive the answer to their queries instantly. This will fill the information gap that customers find on the product page.
Technical Specifications
Dev Environment Required: Click Here
- Magento OS: 2.4.8-p3 and above (or latest)
- Adobe Commerce: 2.4.8-p3 and above (or latest)
- Adobe Commerce Cloud: 2.4.8-p3 and above (or latest)
- JavaScript must be enabled in browsers.
- Supported Browsers: Click Here
- PHP Compatibility: Click Here
- Required extensions: Click Here
- Safe_mode off.
- Memory_limit no less than 4Gb (preferably 8GB).
- Max Execution time no less than 90 seconds.
Operating System:
- Magento recommends to use Linux operating system for development. It may have few problems with windows/other operating system.
Dev & Test Environment:
MageDelight has below development environment.
- Standard Vanilla Magento (Open Source) version 2.4.8-p3 and above & up to latest version
- Standard Vanilla Adobe Commerce version 2.4.8-p3 and above up to latest version
- Standard Vanilla Adobe Commerce (Cloud) version 2.4.8-p3 and above up to latest version
- Theme: Magento Luma (Default)
Magento Compatibility:
- We provide 100% compatibility with standard/vanilla Magento with supported editions and versions
3rd Party Compatibility:
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You may need some minor fixes to work with other 3rd party themes and extensions.
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We do not guarantee that the extension will function with other third-party themes or extensions because we have not tested it with your third-party themes or extensions, so if you require some minor code compatibility with your third-party themes or extensions, please contact us. We will surely assist in resolving issues caused by code conflicts if it requires less efforts (up to two hours). If it will need a significant amount of time and effort (more than four hours of development), it will be evaluated for paid development support. Third-party modules or themes are those that are not produced or given by Magento/Adobe and are sold by other vendors/developers.
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On-Demand Custom Features Development
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The features mentioned on the description comes as standard extension features. Apart from this if any of the features you require for your business requirements will be considered as bespoke development and it will be considered as additional development on top of extension features.
Release Notes & Changelogs
- Stability: Stable
- Compatibility: Magento Community-2.4.7, Magento Enterprise-2.4.7, Magento Community-2.4.9, Magento Enterprise-2.4.9
- Resolved bugs related to multi-language support, ensuring consistent translations and reliable functionality across different language configurations.
- Stability: Stable
- Compatibility: Magento Community-2.4.0, Magento Enterprise-2.4.0, Magento Community-2.4.9, Magento Enterprise-2.4.9
- Updated the module to ensure full compatibility with Magento 2.4.9 and PHP 8.5.
- Resolved the issue where updated data was not reflected on the Admin Questions Edit page.
- Updated Hyvä Module - v1.0.5 to ensure full compatibility with Magento 2.4.9 and PHP 8.5.
- Resolved the issue preventing question submissions from the frontend product page for Hyvä Module - v1.0.5.
- Introduced the FAQs Migration Module - v1.0.0 to facilitate the migration of FAQ data after upgrading the FAQs extension from v2.0.11 to the latest version.
- Stability: Stable
- Compatibility: Magento Community-2.4.0, Magento Enterprise-2.4.0, Magento Community-2.4.9, Magento Enterprise-2.4.9
- Enhanced category canonical URL generation for improved SEO optimization and URL accuracy.
- Stability: Stable
- Compatibility: Magento Community-2.4, Magento Enterprise-2.4, Magento Community-2.4.9, Magento Enterprise-2.4.9
- Fixed canonical URL issues to improve SEO consistency and ensure proper page indexing.
- Implemented caching in model and collection layers to enhance overall performance.
- Resolved undefined variable issues to improve code stability and reliability.
- Stability: Stable
- Compatibility: Magento Community-2.4, Magento Enterprise-2.4
- Implemented updates to the FAQ schema.
- Released Hyvä Module v1.0.4 with FAQ schema updates.
- Added a setup patch to update FAQ visibility and group configurations.
- Added a setup patch for
UpdateGenerateUrlKeyto improve setup and upgrade process handling.
- Stability: Stable
- Compatibility: Magento Community-2.3, Magento Enterprise-2.3, Magento Community-2.4, Magento Enterprise-2.4
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Fixed an issue with Page Builder data display.
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Updated the module to ensure compatibility with Magento 2.4.9-alpha3.
- Stability: Stable
- Compatibility: Magento Community-2.3, Magento Enterprise-2.3, Magento Community-2.4, Magento Enterprise-2.4
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Resolved PHPCS warnings to ensure improved code compliance and maintainability.
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Implemented minor improvements to enhance overall stability and performance.
- Stability: Stable
- Compatibility: Magento Community-2.3, Magento Enterprise-2.3, Magento Community-2.4, Magento Enterprise-2.4
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Added detailed REST API documentation, including request and response structures.
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Implemented REST APIs for:
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Saving Tag
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Editing Tag
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Retrieving All Tags
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Retrieving Tag by ID
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Deleting Tag Information
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Developed GraphQL endpoints for improved data access and flexibility.
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Enhanced and optimized the overall extension codebase.
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Removed unused variables and cleaned up redundant code to improve maintainability.
- Stability: Stable
- Compatibility: Magento Community-2.4, Magento Enterprise-2.4
- Verified and ensured compatibility with Magento Open Source 2.4.8
- Verified and ensured compatibility with Adobe Commerce 2.4.8
- Verified and ensured compatibility with Adobe Commerce Cloud 2.4.8
- Added support for PHP 8.4
- Fixed deprecated functionality
- Added PHPDoc block
- Stability: Stable
- Compatibility: Magento Community-2.3, Magento Enterprise-2.3, Magento Community-2.4, Magento Enterprise-2.4
- Added FAQs by categories
- FAQ by Customer group
- Minor Bug fixes
- Stability: Stable
- Compatibility: Magento Community-2.3, Magento Enterprise-2.3, Magento Community-2.4, Magento Enterprise-2.4
- Compatible with Magento 2.4.7 and Adobe Commerce 2.4.7
- Stability: Stable
- Compatibility: Magento Community-2.3, Magento Enterprise-2.3, Magento Community-2.4, Magento Enterprise-2.4
- - Compatibility Support for Magento 2.4.6
- - Compatibility Support for PHP 8.2
- Stability: Stable
- Compatibility: Magento Community-2.3, Magento Enterprise-2.3, Magento Community-2.4, Magento Enterprise-2.4
- - PHP 8 Compatibility
- Stability: Stable
- Compatibility: Magento Community-2.3, Magento Enterprise-2.3, Magento Community-2.4, Magento Enterprise-2.4
- - Minor bug fixes
- Stability: Stable
- Compatibility: Magento Community-2.2, Magento Enterprise-2.2, Magento Community-2.3, Magento Enterprise-2.3, Magento Community-2.4, Magento Enterprise-2.4
- - Compatible with Magento 2.4.x
- Stability: Stable
- Compatibility: Magento Community-2.1, Magento Enterprise-2.1, Magento Community-2.2, Magento Enterprise-2.2
- Bug fixes
- Code optimization
- Stability: Stable
- Compatibility: Magento Community-2.1, Magento Enterprise-2.1, Magento Community-2.2, Magento Enterprise-2.2
- Updated license mechanism.
- Stability: Stable
- Compatibility: Magento Community-2.1, Magento Enterprise-2.1, Magento Community-2.2, Magento Enterprise-2.2
- New license mechanism implemented.
- Stability: Stable
- Compatibility: Magento Community-2.1, Magento Enterprise-2.1
- Fixed block not getting called when added in tinymce editor.
- Stability: Stable
- Compatibility: Magento Community-2.1, Magento Enterprise-2.1
- Minor Bug Fixes.
- Stability: Stable
- Compatibility: Magento Community-2.1, Magento Enterprise-2.1
- Auto indexing of categories and questions
- Add/change question icons & mark question as most viewed on generic FAQ
- Added tags (narrow down the search using tags)
- Added feature to like/dislike Q&A and share on social media
- Animation effects on Q&A, Custom design of category and questions
- Multiple layout of generic FAQ, Display author information of each question on Q&A detail page
- Stability: Stable
- Compatibility: Magento Community-2.0, Magento Community-2.1, Magento Enterprise-2.0, Magento Enterprise-2.1
😊 Review Summary by AI
Customers highly appreciate the Product Questions & FAQ extension for its ease of setup, user-friendly management, and effective features that enhance engagement, reduce support queries, and improve store performance. Support from MageDelight is consistently praised for responsiveness and professionalism. The extension successfully increases customer interaction, builds trust, and can boost sales, making it a valuable, reliable tool for e-commerce stores seeking to streamline support and provide better product information.
What Customer Loved
- Easy to understand and set up (3)
- Highly recommended (3)
- Useful Product Questions & FAQ feature (2)
- Easy to configure and manage (2)
- Easy to use (2)
What Could Be Better
- No negative aspects mentioned (9)
- No criticisms provided (8)
- No drawbacks noted (3)
- No specific negatives mentioned (3)
- No negative aspects mentioned in the review (2)