Terms and Conditions

Terms and Conditions

By using the MageDelight Website (www.magedelight.com), you hereby agree to be bound by the following terms and conditions:

Updates

MageDelight.com is offering 90 days of free updates for products purchased from us. Alternatively, customers can order extended support during buying the module. Once 90-days and extended support period is over, it is possible to retrieve an updates at the cost of extension - this includes another 90-days period of free updates and support as well, with possibility of paid extension for a longer period.

All our extension are upgraded and improved on a timely basis. Customers are free to request upgrades via our support help desk. MageDelight.com reserves the right to determine which products will be updated and when, or when it is necessary to discontinue the product updates.

Email Address

It is mandatory that your email address be valid as this will be used for all communication purposes with you. MageDelight.com strongly recommends that you use the email address associated with your company. You are free to use free emails for the registration and checkout process, however, orders that are placed using free email addresses will be checked more thoroughly, which may take longer time for activation as a result.

Downloads

All our products are available for download once your payment has been accepted and also verified. In case you are unable to download a product, you are requested to check your payment status via your payment processor interface.

Refunds

We guarantee your protection through our 30-day money back guarantee for all our Software products. In case you are dissatisfied with your product before 30 days after the purchase for "justified mentioned below"  reason, you are in a position to receive a full refund. You can request a refund submitting a request that contains your Transaction ID. Please note that we do not provide refunds on installation and customization services and refund processing charge would be deducted at 10%. Please also note that refund requests after 30 days are not accepted.

Refund will not be acknowledged incase of conflict due other third party extension or customized code.

Product Purchased based on the feature list mentioned on MageDelight website. Product cannot be refunded on reason of technical feasibility of customization or not mentioned feature or design.

Support

You are eligible for a 3 months Free support for all paid extensions until you are 100% satisfied. However, we are not responsible for supporting free themes and extensions, but we will try to provide support in case our technical team can arrange the time.  However, please note that we do not cover the following services under the 03 month support free option:

  • Compatibility check between Magento and other Software packages.
  • Integration of purchased products
  • Error correction caused during buyer installation
  • Error correction caused during Software upgrade by buyer
  • Modules/themes customization
  • Troubleshooting of product integration
  • Optimization and tuning of Magento performance
  • Consultation with third-party developers
  • Upgrade of product version with different modules or themes

In case you have any questions or problems or if you need our support, please feel free to submit a ticket. Our support staff will get back with you as soon as possible withing 24 hours.