Magento 2 Support and Maintenance Services

Supercharge your Magento store with expert maintenance and 24x7 Support

Efficient & responsive Magento support and maintenance

Sleep tight, knowing your Magento store is in the caring and professional hands of Scandiweb Magento support department

Committed to deliver ROI for your e-business

Our highly skilled and Magento-certified engineers will assist you in delivering a seamless and everlasting customer experience. Our dedicated Magento maintenance and support team proactively monitors your store’s overall health, workflows, and customer purchase funnel insights and suggests areas for improvement. We provide round-the-clock critical support, ensuring your store is up and running and consistently delivering an engaging experience.

We are an official Magento partner with 80+ Magento-certified developers. Our hosting, development, and UI expert team has support plans to help your eCommerce store stay up-to-date as your business grows.

Count on us for Magento maintenance and support services for a seamless shopping experience.

Magento Support Services- Our Offerings

We Ensure Your Web Store is Updated, Optimized, and Operational Every Moment

  • cms/critical-support
    24*7 Critical Support
  • cms/optimize-performance
    Optimize Store Performance
  • cms/funtionality-develper
    Functionality Development & Enhancement
  • cms/regular-magento
    Regular Magento Updates
  • cms/bug-fixes
    Troubleshooting & Bug Fixes
  • cms/admin-support-training
    Admin Support & End-User Training
  • cms/system-Integrations
    Third-Party System Integrations
  • cms/security-updates
    Cyber-Risk Monitoring & Security Patch Updates
  • cms/regular-store-backup
    Regular Store Backup

Pick Your Ideal Magento 2 Support and Maintenance Package

Affordable, reliable plans designed to maximize your store’s potential

Magento Maintenance Packages start as low as 20 hours and have commitments of 1 month. You can choose any plan from the following

    Monthly Packages:

  • 20 Hours (Trial Pack)
  • 40 Hours
  • 80 Hours
  • 160 Hours

    Quarterly Packages:

  • 160 Hours
  • 240 Hours
  • 320 Hours
  • 600 Hours

    Yearly Packages:

  • 1200 Hours
  • 2500 Hours
  • 5000 Hours
  • 10000 Hours

These hourly packages will benefit you with the following

Bug Fixes and Error Resolution

Magento Security Patch Updates

Performance Monitoring and Reports

Monthly Site Health Audit

24/7 Monitoring and Alerting

Speed and Performance Optimization

Extension Compatibility Check

Dedicated Magento Specialist

Magento SEO Health Check

Quarterly UX/UI Improvement Report

Business Hours Support

After-Hours Emergency Support

Common Problems of Unmaintained Websites

Key problems you should know why not maintained websites fail

Low Search Rankings

If your site isn't optimized for SEO, you're practically invisible on search engines. An outdated website can tank your rankings, making it harder for customers to find you. Regular audits and updates are critical to staying competitive on Google and other search platforms.

Presence Of Broken Links

Broken links frustrate users and hurt your credibility. If a customer clicks on a product link only to end up on a 404 error page, chances are they’ll never come back. Unsupported sites often overlook link maintenance, costing them traffic and sales.

Messy Code

Poorly written or updated code leads to faster performance and a high risk of bugs. No-maintenance sites are like a house with a weak foundation; eventually, everything starts to fall apart. Clean, optimized code ensures stability and speed.

Outdated Website Design

A design that looked great five years ago might now appear clunky and obsolete. Websites must meet evolving user expectations, leading to a poor first impression and high bounce rates.

Slow Loading Time

Website speed matters more than ever. Visitors expect a page to load in under three seconds, and any delay can lead to lost customers. Regular performance checks are necessary to ensure your site is fast and efficient.

Mobile Incompatibility

With most users browsing on mobile devices, an unresponsive website can significantly impact user experience. Ensuring your site is optimized for all screen sizes is no longer optional; it's critical.

Security & Certification Problems

Please apply security patches or update SSL certifications to ensure your website is secure from cyberattacks. Protecting your customers’ data should always be a top priority.

Our Magento Support and Maintenance Services

Here's a breakdown of each service we offer to elevate your Magento 2 store

  • Magento 2 Development Service

    Our tailored solutions involve developing, customizing, and optimizing your Magento 2 store to reflect your business's unique needs and goals.

  • Magento 2 Migration Service

    Smooth, hassle-free migration from any platform to Magento 2, minimizing downtime while optimizing security during the transfer.

  • Hire Magento Developer

    Access top-tier, certified Magento 2 developers to work on your project, from custom features to ongoing site enhancements.

  • Hyvä Theme Development Services

    Build lightning-fast, modern, and highly responsive Magento stores using the Hyvä theme, optimizing performance and user experience.

  • Hyvä Storefront Quick Launch Service

    Get your Hyvä-based storefront up and running quickly with our rapid launch service, designed to streamline the setup process.

  • Magento Performance Audit

    Identify bottlenecks and optimize your store's performance with a comprehensive audit that improves speed, user experience, and SEO.

  • Magento Code Audit Service

    Our experts review your code for best practices, security vulnerabilities, and efficiency, ensuring your store runs smoothly and securely.

  • Magento UI/UX Audit Service

    Dive into your Magento store's design and user experience for actionable insights to improve navigation, usability, and conversion rates.

  • Magento SEO Audit Service

    Elevate your store's position in the SERPs and organic traffic through an in-depth SEO audit covering on-page optimization, site structure, and more.

What Is Magento Maintenance?

It is simply the routine maintenance of your eCommerce store to ensure its security, performance, and functionality. Running a Magento store is exciting, but let's be honest: It is not a "set it and forget it" solution. The website is the heart of your online business, and like any machine, it needs some regular maintenance to stay in top form. Thus, Magento Maintenance Service is what you need regularly if you run an online business.

What Does It Do?

  • Keeps Your Store Updated: Regular updates for Magento core, extensions, and themes ensure your site stays compatible with new features and bug fixes.
  • Boosts Website Performance: Slow websites lose customers. Maintenance services optimize your site’s speed and ensure a seamless user experience.
  • Fixes Bugs Quickly: Every website is flawed, but quick bug resolutions mean fewer customer interruptions.
  • Enhances Security: Cyber threats are real. Applying the latest security patches safeguards your store and customer data from vulnerabilities.
  • Protects Your Data: Routine backups ensure your critical store data is safe and can be restored instantly in case of an issue.

Benefits of Magento Support Services for Your Online Business

  • Proactive Issue Resolution Regular monitoring detects and addresses issues before they escalate. This minimizes downtime and ensures a smooth shopping experience for your customers, even during high-traffic periods.
  • Scalability for Growth As your business grows, your website needs to handle increased traffic, more products, and expanded features. Support services ensure your store is ready to scale without performance issues or crashes.
  • Customized Enhancements Support services provide opportunities to implement custom features tailored to your unique business needs, such as personalized customer experiences, new payment options, or integrations with third-party tools.
  • Consistent Branding Across Updates As your store evolves, support services help maintain consistency in branding, ensuring that every new feature or update aligns with your business identity.
  • Compliance with Industry Standards From data privacy regulations (like GDPR) to PCI compliance for secure payment processing, support services ensure your store meets all necessary standards, reducing the risk of legal or financial penalties.
  • Real-Time Analytics Integration Support teams can integrate tools like Google Analytics or Magento’s in-built analytics for better insights. This lets you track customer behavior, measure performance, and make data-driven decisions.
  • Multichannel Optimization Support services can ensure your store performs seamlessly across all sales channels, including mobile apps, marketplaces, and social media platforms, for an omnichannel shopping experience.
  • Reduced Maintenance Costs By proactively addressing potential issues, support services save you from costly emergency fixes or extended downtime, optimizing your long-term operational budget.
  • Personalized Customer Support Tools Support services can help implement live chat features, automated customer support tools, or advanced ticketing systems, enhancing how you engage with and assist your customers.
  • Future-Proofing Your Store With regular updates and performance reviews, support services prepare your website for future innovations, ensuring it stays ahead of competitors and adapts to changing market trends.

Process to Hire Magento Maintenance Experts

Process to Hire Magento Maintenance Experts

  • Initial Consultation The process begins with an initial consultation, during which our team of experts will understand your business needs and goals and the specific challenges faced with the Magento store. Whether performance issues or security problems are involved or you just need regular updates, this discussion helps us do our job according to your requirements.
  • Define Scope of Work Once we understand your needs, we work with you to define the scope of work. This includes what you need, whether it is routine updates, performance audits, custom development, or security patches. We will help you choose the best support package, considering the size of your business and how it affects your objectives. You can choose between monthly, quarterly, or yearly support plans.
  • Seamless Onboarding Onboarding is quick and hassle-free. Once the contract is finalized, the assigned experts will start working on your project immediately. To ensure full transparency, you'll receive timely updates and reports about the work done.
  • Assign a Dedicated Magento Expert After defining your requirements, we’ll assign a certified Magento expert or a team of specialists dedicated to maintaining and optimizing your online store. They’ll provide regular updates, monitor performance, and promptly address issues. Our team is well-versed in the latest Magento versions and industry best practices, ensuring your store always runs smoothly.
  • Continuous Support and Monitoring TRight after the setup, MageDelight's experts will monitor your store 24/7 to detect necessary updates, troubleshoot problems, and propose proactive suggestions for improving performance. With our full maintenance service, your online store will become secure, fast, and optimized for growth.
  • Flexible Terms We offer flexible contracts so you can grow the maintenance service as your business requires. It could be more during a busy sales season or just routine checks. MageDelight's team is here to help you at every step.

Delivering Results Since 2003

We are Fast - Reliable - Wholistic

  • cms/adobe
    GOLD Solution Partner
  • cms/technocrats
    200+ Technocrats
  • cms/customer
    3500+ Happy Customer
  • cms/trustpilot-1
    4.5 Rating
  • cms/experience
    21+ Years Experience

MageDelight is a pioneering company that specializes in the development of Magento 2 extensions. With a laser-like focus on Magento 2, we have established ourselves as industry leaders in providing cutting-edge solutions for businesses operating on this powerful ecommerce platform. We are a team of 200+ skilled technocrats, including 82+ Certified Magento Developers, who are passionate about turning your eCommerce dreams into reality. Our unwavering commitment to Magento 2 extension development sets us apart as a company dedicated to pushing the boundaries of what is possible in the realm of online retail.

Success Stories

Our Work Proves our Quality

Lionfish

Lionfish

Lionfish General Trading LLC is a UAE-based business and aims to inspire and empower everyone to live a healthier and active life. The company designs products as well as experiences that can seamlessly fit into anyone’s life so that every individual can achieve their health and fitness goals.

Racedome

Racedom

Racedom is a Greece-based automobile accessory Commerce store with a strong reach across the globe. The organization is a leading brand established since 2007, when it comes to a trustworthy online store for automobile accessories. A one-stop destination for all types of premium accessories for every kind of automobile.

Mordern Perfume

Mordern Perfume

Naseem is an online brand from Saudi Arabia and belongs to one of the most ancient perfume company that has been in the business for over 20 years. Since the world has already moved to online shopping, the client’s goal was to provide his customers with an option to purchase his products online 24/7 and establish his brand in the online marketplace.

Baitcom

Baitcom

Baitcom is a Saudi brand and is a part of the Blue Hills group of companies. The brand is vastly popular for its specialization in supplying home, hotel, office furniture, home accessories, wooden decorations, and fabrics. Along with furniture products, the brand also provides professional interior design services.

Evergy Fitness

Evergy Fitness

Evergy Fitness is a flagship sports equipment brand of Thomas Wellness Group, which is a leader in the Fitness Sector. The brand sells sports equipment products to individuals & provides professional services to fitness clubs, hotels, corporate, gyms, and physiotherapy centers to smartly design & optimize their spaces.

Salam International

Salam International

Salam International Investment LTD is a leading multi-industry company from Qatar and operates in many different countries including Qatar, UAE, Saudi Arabia, Oman, Palestine, Kuwait, Jordan, Lebanon, and Bahrain. Salam International decided to enter the eCommerce market with its brand new online store for consumer goods as well as fashion, photography, and travel-related products.

Brands Who Trust Us

Trusted by Leading brands, merchants and retailers

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FAQs

Get More Clarity on Our Magento 2 Development Service with Answers to These Commonly and Frequently Asked Questions.

  • Yes, we offer support packages on the basis of the business requirements of our client.

  • Yes, regular store backup is included in the Magento Support Services by MageDelight.

  • Absolutely, downgrade and upgrade in the support package can be done in the middle of the year.

  • No, the upgrades are not included in the support hours. However, we can customize your package according to the requirements of the client.

  • With MageDelight’s expert Magento support team, you won’t have to worry about anything in your store other than expansion of the business. Our variety of support services covers it all.

Let’s Work Together

Connect with us to start your commerce journey